Today's team leaders are responsible to inspire, not tire advisers. Using Cafe Style experiential group coaching activities to inspire individuals and groups is fun, easy and keeps people interacting with customers!



Great team leaders coach their people to be high performers, take ownership and use their initiative, providing great experiences to our customers in all interactions. Cafe Style provides tools to overcome all challenges! 


Happy and highly skilled advisers create great customer experiences, are engaged, love learning and are more self-sufficient. With the Cafe Style group coaching toolbox, high performance is guaranteed!

What's in the Toolbox?

The toolbox has everything to transform team leaders into coaches that inspire and transform their team - without disrupting the Contact Center operation.

  • Bespoke Toolbox Design
  • Cafe Style Group Coaching Activities in all soft skills and behavior transformation
  • Optional and additional - Two-day Team Leader Facilitation and Group Coaching Workshop (Can be designed in a virtual classroom if required) 
  • Bite-size Learning Videos
  • Virtual Masterclasses
  • Social Learning and Networking
  • Team Challenges
  • Resource Library
  • Virtual Action Learning Club
  • Random Acts of Learning
  • Full Support
  • 5 Key Modules, including:
    • Workbooks
    • Bite-size Facilitation Videos
    • Bite-size Lessons and Assignments
    • Masterclasses

We have designed three standard Contact Center Team Leader Coaching Packages for 5, 15 or 30 Team Leaders.

We are happy to give you a quotation that meets your  bespoke needs if they fall outside of our standard packages! Email us at [email protected]

Transform Your Contact Center

We have Team Leader Toolboxes for any size Contact Center. Below are some standard size networks. If these don't fit your need, get in touch for a quotation, our team are here to advise and support you!

Launch Offer


Everything you need in one place for

5 Team Leaders

Order Now

Launch Offer


Everything you need in one place for 

15 Team Leaders

Order Now

Launch Offer


Everything you need in one place for

30 Team Leaders

Order Now

50% Complete

Two Step

Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua.